Overview

This knowledge base article provides step-by-step instructions for setting up Multi-Factor Authentication (MFA) using Microsoft Authenticator for Queensford College accounts. MFA adds an additional layer of security to your account by requiring a verification code from your mobile device in addition to your password.

Prerequisites

Before starting, ensure you have:

• Active Queensford College account
  Example: QFC123456789@queensford.edu.au

• Temporary or existing password

• Smartphone (Android or iPhone)

• Internet connection

• Microsoft Authenticator app installed

Step 1: Sign in to Office 365

1. Go to https://www.office.com

Step 2: Enter Password

• Enter current password

• Enter your new password

• Click Sign in

Step 3: You will see the message

"Let's keep your account secure"

Step 4: Install Microsoft Authenticator App

If not already installed:

1. Install Microsoft Authenticator from Play Store or App Store

2. Open the app on your phone

3. Download Microsoft Authenticator:
   https://play.google.com/store/apps/details?id=com.azure.authenticator

Step 5: Add Work or School Account

On your phone:

1. Open Microsoft Authenticator

2. Select Scan QR code

• Scan the QR code using your phone

• This links your account to the Authenticator app

• Click Next

Step 6: Verify the Code

The Authenticator app will generate a 6-digit code.

Step 7: Authenticator Successfully Registered

You will see:
"Authenticator Added"

Click Done

Your MFA setup is now complete.

Support & Contact Information

If you experience any issues during the MFA setup process or need assistance, please

Contact the Queensford College IT Helpdesk:

Email: helpdesk@queensford.edu.au

Response Time: Within 2 business hours for urgent issues